200+ applicants
Escape Ensemble Consulting ยท 5 days ago
Remote Administrative Assistant/Customer Service
United States
Full-time
Remote
Entry Level
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Insider Connection @Escape Ensemble Consulting
Responsibilities
Client Interaction: Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally
Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences
Travel Support: Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies
Problem Resolution: Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience
Communication Liaison: Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively
Feedback Collection: Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs
Documentation and Reporting: Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system. Generate reports as needed to track customer service metrics and trends
Qualification
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Required
Previous experience in customer service or a related field, preferably in the travel industry
Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with clients
Proficiency in using CRM systems and other relevant software applications
Strong problem-solving skills and ability to remain calm and composed under pressure
Detail-oriented with a commitment to providing high-quality service
Ability to work independently and as part of a team in a remote environment
Passion for travel and a genuine desire to create exceptional experiences for our clients
Benefits
Flexible remote work arrangement
Comprehensive training and ongoing professional development
Travel perks and discounts on personal travel bookings
Supportive and collaborative team environment
Company
Escape Ensemble Consulting
Escape Consulting Travel Agency is your premier partner in crafting unforgettable travel experiences tailored to your unique desires.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
