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Company

Original Job Post

Synchrony · 5 days ago

AVP, VDI Product Engineer

Charlotte, NC

Full-time

Onsite

Executive

$90K/yr - $155K/yr

5+ years exp

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Responsibilities

Manage physical and virtual servers with multiple OS’s, includes provisioning, monitoring, governance, and upgrades.

Deploy and manage VDI environments utilizing publish desktops and publish applications.

Lead projects for migrating legacy core applications into new OS platforms for virtualization delivery.

Perform troubleshooting analysis and resolution of VDI, OS, and applications issues.

Create knowledge base articles for help desk and Level 2 team.

Contribute to the evaluation and recommendations of the Virtualization strategy.

Coordinate with desktop team for application packaging aligned with business requirements.

Interact closely with global teams and vendors for troubleshooting and collaboration.

Utilize logging and monitoring tools like splunk, EG Innovations, New Relic, and Citrix Monitoring.

Understand AWS services like AWS AppStream, AWS Workspaces, Microsoft VDI, FSlogix, NetApp, and Citrix on Cloud providers.

Use agile processes and ITIL methodologies for efficient operations.

Perform other duties and special projects as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Virtual Desktop Infrastructure (VDI)Financial Services IndustryInformation securityTechnical analysisVulnerability assessmentRegulatory complianceQualysChefESXVCENTERVSPHERECommunicationCollaborationProblem-solvingAdvocacyNegotiationLeadershipTeamwork

Required

Bachelor’s degree in Information Technology or related field and a minimum 5 years of work experience OR in in lieu of a degree, a High School Diploma/GED and minimum 9 years work experience

Minimum of 3 years of experience with Information Technology

Minimum of 3 years of experience in Virtual Desktop Infrastructure (VDI)

Minimum of 3 years of related work experience in the financial services industry

Preferred

Ability to follow and abide by all information and security policies and practices

Exceptional communication and advocacy skills, both verbal and written, with the ability to express complex technical issues in an easily understood manner

Ability to collaborate and communicate effectively and respectfully with both business-oriented executives and technology-oriented personnel in teams across the organization

Demonstrated experience and ability to analyze, understand and resolve highly complex technical and non-technical issues and pursue the most relevant course of action

Experience in planning and leading collaboration among technical teams to identify and assess complex business and technical needs

Experience with negotiating and building consensus across multiple organizations with distributed and heterogeneous teams comprise of individuals with incongruent priorities

Understanding of Vulnerability assessment tools as well as manual techniques

Knowledge of information security industry and regulatory obligations (PCI DSS, SOX404, SOC1/2, ISO 27000-series, NIST Framework, etc.)

Familiarity with tools like Qualys/similar reports, Chef basics Desirable, Patching tools

Familiarity on ESX/VCENTER/VSPHERE

Legal authorization to work in the U.S. is required

Willingness to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles

Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles

Employees, level 8 or greater, must have at least 18 months’ time in position before they can post

All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations)