Root Inc. · 5 days ago

UX Researcher II

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $130K/yr

5+ years exp

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Insider Connection @Root Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work with product managers, engineering managers, and product leadership to manage a research roadmap and backlog

Own and develop a research roadmap

Develop and refine customer personas, covering their journey through Root and key needs/pain points

Execute and help refine Root’s Voice of the Customer program, by gathering inputs from teams and research to develop a quarterly report on customer health and other key metrics.

Qualification

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Research MethodologiesInterviewingQuantitative AnalysisMeeting ManagementProblem-SolvingAttention to DetailLeadershipCreativityConflict ResolutionQuality OrientationStatistics Software