55 applicants
TransPerfect · 6 days ago
Program Manager
US-New York, NY (Remote)
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary, set standards for accountability and measurements of success
Take ownership of program-level performance reporting and improvement: analyze internal dashboards and monitor client KPI analysis
Set projects and programs KPIs, monitor and control them to align client's requirements, and as needed, take corrective actions
Organize and integrate data to analytics and reporting tools - make sure all relevant data is tracked in accurate and timely manner so all reports are available
Serve as a point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently tracked and maintained
Support strategic planning and strategy implementation initiatives to aid improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
Engage with internal teams to design and implement new initiatives to drive process improvement, quality procedures, and efficient workflow models. Promote cross-divisional information-sharing and training across DataForce and TransPerfect teams.
Holds line management responsibility, ensuring the team is at optimum performance, fully utilized, receives constructive feedback, and taking care of their well-being
Establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
Identify up-selling opportunities and gaps and trends to support the Sales team to maximize revenue potential through expansion and/or diversification of services and solutions
Educate and inform client contacts regarding processes and services provided and best industry practices and build strong client relationships and trust in program services and solutions delivery
Serve as an escalation point on individual projects as well as the overall program
Qualification
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Required
Exceptional communication skills – being able to communicate important project updates both verbally and in writing
Use platforms/systems to plan, organize, and prioritize to ensure the successful completion of projects
Resource planning skills – effectively and strategically distributing resources and budgets
Organization skills and the ability to work under pressure
Effective use of planning tools and time management
Outstanding teamwork and collaboration skills – ability to interact with all stakeholders
Problem-solving skills – effective analysis and creative solutions for any problems that might arise
Demonstrated analytical, critical-thinking, problem-solving and decision-making skills – ability to analyze a situation and plan and implement a solution
Knowledge of file management and other administrative procedures
Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products
Minimum Bachelor’s degree or its equivalent
AI/Program Management industry experience
Proven experience managing AI Machine Learning data-related projects (including speech, text and computer vision data collection, data curation and annotation projects)
5+ years’ relevant program/project finance management or in other roles with similar responsibilities
Proven experience managing projects with crowdsourcing and remote sourcing solutions
Demonstrated success in end-to-end management of projects
Ability to apply technology in solving business problems
Experience managing information technology, data management, or similar technical projects
Excellent leadership skills - ability to manage/supervise teams
Business English language proficiency
Preferred
PMI certification or equivalent
Experience managing projects with crowdsourcing and remote resourcing solutions
Experience working in a multinational/multicultural virtual working environment
Proficiency in working with support ticketing systems
Experience in working in a cross-functional/matrix organization
Fluency in a language other than English language is a plus
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401k Matching
Membership to Child-care Providers
Birthday Off
Company
TransPerfect
TransPerfect is a language services company offering multilingual translation and interpreting solutions to multinational businesses.
5,001-10,000 employees
H1B Sponsorship
TransPerfect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450M2019-06-20Debt Financing· $450M
Leadership Team
Jin Lee
Co-CEO
Phil Shawe
President & CEO
Recent News
2024-05-24
Company data provided by crunchbase
