Evolve Bank & Trust · 3 days ago

Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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BankingFinance

Senior Management

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Responsibilities

Manage, maintain, and grow complex, multi-faceted external and internal client relationships within the assigned client portfolio.

Engage in new payment processing customer onboarding and oversee the development and implementation of custom and standard onboarding/implementation plans.

Serve as a liaison between client Account Management, internal teams, and core system vendors.

Analyze statistical and production client processing volumes to understand day-to-day client management, product usage, process improvement opportunities, and best practices.

Assist in developing documentation, processes, and reporting to support Payment Processing and manage query responses to ensure client/merchant requests are addressed.

Perform other responsibilities as reasonably required.

Qualification

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Payment Processing OperationsRegulatory RequirementsFinancial InstitutionsACH ServicesRDC/x9 File DeliveryDebit/Credit Card ServicesCard Management