ICF · 2 days ago

GRC ServiceNow Developer

Reston, VA

Full-time

Remote

Mid Level

$70K/yr - $119K/yr

4+ years exp

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Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs.

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices.

Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status.

Qualification

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ServiceNow implementationServiceNow certificationReside in the United StatesPublic Trust security clearanceServicenowService portalGrcCustom app engineItsmItilScriptingWorkflow configurationBusiness rule developmentService managementItil processesPlatform capabilitiesCollaborative environmentProblem-solvingAnalyticalTeamworkCommunicationInterpersonal

Required

4 years or more experience implementing ServiceNow solutions

ServiceNow mainline certification with a preference for ServiceNow Certified System Administrator

U.S. Citizenship required (required by the federal government for this position)

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Must be able to obtain a Public Trust security clearance.