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Company

Original Job Post

ICF · 2 days ago

Lead WSD ServiceNow Developer

Reston, VA

Full-time

Remote

Senior Level

$102K/yr - $174K/yr

5+ years exp

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Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with business needs.

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices. Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations.

Data Migration: Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. Validate and strategize data migration to optimize ServiceNow data structures.

Integration Management: Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes. Collaborate with architects to streamline integration strategies and execution.

System Optimization: Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions. Contribute to overall stability and enhancement of ServiceNow systems.

Technical Documentation: Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.

Testing and Quality Assurance: Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes. Develop and execute ServiceNow configuration test plans, addressing issues promptly.

User Training: Support end-user training for seamless adoption and utilization of implemented solutions.

Change Management: Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions.

Security and Compliance: Ensure adherence to security best practices and relevant compliance requirements.

Continuous Learning: Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team's continued success.

Mentorship and Coaching: Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth.

Collaboration and Communication: Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication.

Corporate Growth: Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowWorkplace Service DeliveryServiceNow Certified System AdministratorPublic Trust security clearanceJavascriptAngularjsReactCertified system administratorCertified implementation specialistItilWorkflow configurationBusiness rule developmentUser interfacesIntegrationsScripting languagesGlidescriptPerformance optimizationProblem-solvingAnalyticalInnovativeCollaborativeCommunicationInterpersonalLeadershipTeam managementStakeholder managementConflict resolution

Required

5+ years of experience implementing ServiceNow solutions.

1+ years of experience with Workplace Service Delivery (WSD)

ServiceNow mainline certification with a preference for ServiceNow Certified System Administrator

U.S. Citizenship required (required by the federal government for this position)

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Must be able to obtain a Public Trust security clearance.

Preferred

2+ years of experience implementing ServiceNow solutions.

5 + years of experience in one or more JavaScript frameworks like AngularJS or React is a plus.

Any of the below ServiceNow mainline certifications: Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – IT Service Management, Certified Application Developer, Certified Workplace Service Di

5 or more of the below micro-certifications: Micro-Certification - Flow Designer, Micro-Certification - Integration Hub, Micro-Certification - Agile and Test Management Implementation, Micro-Certification - Service Portal, Micro-Certification - Automated Test Framework, Micro-Certification - Predictive Intelligence, Micro-Certification - Performance Analytics, Micro-Certification - Virtual Agent, Micro-Certification - Configure the CMDB, Micro-Certification - CMDB Health

Hands-on experience (>480 hours each) configuring or building 10+ ServiceNow applications.

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Vast experience in ServiceNow development and architecture

Familiarity with ITIL processes and service management principles

Strong technical skills, including scripting, workflow configuration, and business rule development.

Ability to independently design and lead complex user interfaces, integrations and workflows.

Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages

Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions.

Experience troubleshooting and resolving technical issues.

The ability to work effectively in a team-oriented, collaborative environment.

Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.

Understanding of performance optimization techniques