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ProcessUnity · 3 days ago
Gainsight Administrator
United States
Full-time
Remote
Mid Level
$80K/yr - $110K/yr
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Insider Connection @ProcessUnity
Responsibilities
Participate in implementation of Gainsight, including data mapping, user acceptance testing, and creating training
Design business rules that trigger actions for the Customer Success team to proactively engage with customers
Create and manage Gainsight campaigns as needed
Develop and generate reports to track key customer success metrics and provide insights for decision-making
Collaborate with IT and relevant teams to integrate Gainsight with other organizational systems and tools
Train and support internal users on Gainsight features and functionality to ensure effective adoption and usage
Configure and maintain the Gainsight platform, including user management, permissions, and data integration
Cross functional collaboration (e.g., Sales, Marketing, Product) to align Gainsight usage with business objectives
Provide day-to-day end user support to all levels of the organization
Generate and analyze reports and dashboards to provide insights into customer behavior, product usage, and team performance
Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
Qualification
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Required
BS/BA degree in relevant field (Business, Information Technology, etc.)
Prior experience with Gainsight or similar CSM platform highly preferred
Strong understanding of customer success principles
Ability to handle multiple projects with varying and shifting priorities required
Previous Salesforce CRM experience is must
Analytical mindset with the ability to derive insights from data
Strong organizational, project and time management skills
Excellence in providing end user support
Clear communicator with excellent written, verbal, and listening skills
Company
ProcessUnity
ProcessUnity, a risk management software solutions firm, provides visibility and control to assess, measure and mitigate risk.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.73MKey Investors
Marlin Equity PartnersRose Park Advisors
2021-09-28Private Equity· Undisclosed
2018-09-18Acquired· by Long Ridge Equity Partners
2016-08-05Series Unknown· $5.2M
Leadership Team
Derek Borgert
Chief Technology Officer
Paul Deeley
Chief Financial Officer
Recent News
Company data provided by crunchbase
