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USAA · 4 days ago
Manager, Fraud Intelligence
Phoenix, AZ
Full-time
Hybrid
Senior Level
$90K/yr - $172K/yr
6+ years exp
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Insider Connection @USAA
Responsibilities
Provide daily management direction to team and business partners to mitigate financial and reputational risks.
Complete loss analysis on alerts and cases to identify emerging trends and develop countermeasures.
Measure and communicate business performance, fraud prevention, and loss trends.
Provide timely responses to Executive Resolution Teams and key executives on member complaints.
Meet with key team members to ensure work processes are running smoothly.
Proactively find opportunities to improve operational effectiveness.
Implement and monitor processes and performance standards.
Provide feedback for improvements to process and product owners.
Lead individual and team performance against goals.
Provide regular training on designated financial topics.
Build and lead a team of employees through recruiting, development, and performance management.
Ensure risks associated with business activities are identified, measured, and controlled.
Qualification
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Required
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 6 years' financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit, or other related experience.
Minimum 2 years' direct team lead, supervisory or management experience.
Ability to develop technical procedures and training.
Experience in bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
Advance knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
Advance knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
Knowledge of federal laws, rules, and regulations to include Reg CC, Reg E.
Preferred
Management of intelligence function at a banking institution
Experience managing fraud intelligence vendors
Experience with open-source intelligence and dark web forums
Prior engagement with fraud and cyber teams
Benefits
Comprehensive medical, dental, and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays and 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10,001+ employees
H1B Sponsorship
USAA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (45)
2022 (160)
2021 (29)
Funding
Current Stage
Late StageLeadership Team
Dana Simmons
Executive Vice President, CEO Chief of Staff
Chris Flint
SVP and General Manager, Life and Health Insurance
Recent News
2024-05-17
Coverager - Insurance news and insights
2024-05-01
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