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NBCUniversal · 2 days ago
Service Operations Analyst
Englewood Cliffs, NJ
Full-time
Remote
Mid Level
$75K/yr - $100K/yr
2+ years exp
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Insider Connection @NBCUniversal
Responsibilities
Manage and configure Jira projects, workflows, custom fields, dashboards, and reports.
Provide Jira support to teams, including troubleshooting issues and offering training.
Implement best practices for Jira usage and continuously improve the tool's efficiency.
Lead coordination and integration efforts with enterprise systems to drive transparency and efficiency.
Coach and mentor teams on Agile principles, practices, and methodologies (e.g., Scrum, Kanban).
Facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews as needed.
Promote a culture of continuous improvement and foster team collaboration.
Analyze and identify areas for process improvement within architecture and engineering teams.
Develop, implement, and recommend updates to standardized processes and procedures to enhance operational efficiency.
Monitor and measure the effectiveness of implemented processes and make necessary adjustments.
Create and maintain comprehensive documentation for processes, procedures, and best practices.
Generate and analyze reports to provide insights on team performance and process effectiveness.
Communicate findings and recommendations to stakeholders.
Work closely with service architects, engineers, and other stakeholders to understand their needs and challenges.
Provide support for various operational tasks, including project coordination and resource management.
Assist in the onboarding of new team members by providing necessary training and resources.
Qualification
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Required
2+ years of experience in a similar role, preferably within a cyber security or technology environment.
Strong knowledge of Jira administration and Agile methodologies.
Excellent analytical and problem-solving skills.
A mindset of curiosity and experimentation focused on iterative improvement.
Effective communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a strong focus on quality and continuous improvement.
Bachelor's degree in IT Management/Business/Communications or equivalent work experience.
Preferred
Relevant certifications (e.g., Certified ScrumMaster, PMI-ACP) are a plus.
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid leave
Tuition reimbursement
Various discounts and perks
Company
NBCUniversal
NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.
10,001+ employees
H1B Sponsorship
NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (32)
2022 (87)
2021 (44)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-29Acquired· by Comcast
Leadership Team
Jeff Shell
CEO
Stephen Burke
Chief executive officer
Recent News
Orlando Sentinel
2024-05-20
Multi Channel News - Tech
2024-05-08
Company data provided by crunchbase
