Bonterra · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Mid Level

$110K/yr - $115K/yr

3+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Software Development

Insider Connection @Bonterra

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage ongoing client relationships for top clients, driving high retention and satisfaction.

Monitor client health and engagement to identify at-risk clients and establish success plans.

Engage with client stakeholders to measure the impact of Bonterra's software.

Keep informed about funding, policy, and organization changes affecting clients.

Advocate for client needs internally and identify opportunities for client retention.

Collaborate with sales to ensure a successful client lifecycle and opportunities for growth.

Prepare clients for advocacy and serve as an internal thought leader for top clients.

Improve internal processes and technologies to enhance client experience and drive results.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client facing experienceProcess improvementRelationship buildingSalesforceGainsightCrm systemsProblem-solvingCommunicationInterpersonal skillsOrganizational skillsCollaboration

Required

3-5 years of client facing experience in a Customer Success role.

Demonstrated ability to thrive in a dynamic, fast-paced environment.

Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes.

Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation.

Proven ability to collaborate and build strong relationships with the mid and senior level executives across functions within the client's business.

Exceptional communication and interpersonal skills for internal and external relationship building.

Experience with Salesforce, Gainsight, or equivalent CRM systems.