Leap · 4 days ago

Senior Customer Success Manager

USA

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Consistently meet revenue expansion targets by identifying and closing sales opportunities within our existing customer base for subscription upgrades and feature adoption.

Manage churn to increase customer and revenue retention.

Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization.

Develop deep product expertise to effectively present products and services information to clients.

Work with Customer Success teams to ensure complete customer satisfaction with the product.

Provide product training to newly implemented Leap clients.

Ensure customer issues are acknowledged and addressed within one business day.

Set aggressive goals for annual revenue achievement per customer account.

Effectively and accurately manage personal pipeline to maximize all business opportunities.

Monitor and report sales activity within Leap's CRM (Salesforce).

Travel to trade shows and onsite customer meetings as needed.

Perform other duties as assigned.

Qualification

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Customer Facing ExperienceSales Pipeline ManagementConsultative SellingProblem-SolvingHard WorkingEmotional IntelligenceSaaS SalesHome Improvement SalesSalesforceMicrosoft Office Suite