200+ applicants
Twilio · 4 days ago
Regional Director, Customer Success - Strategic Accounts
United States
Full-time
Hybrid
Director
$165K/yr - $206K/yr
4+ years exp
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Responsibilities
Lead a team of CSMs responsible for the day to day customer relationship and roadmap to success (driving product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy).
Act as the point of escalation for our customers, forming advisory relationships with our customer champions.
Own the ultimate success of our Strategic customers, ensuring they realize the full value of the Segment platform.
Manage regular forecast and health assessment reporting in Salesforce.com, as well as ad-hoc reporting as needed to manage and communicate risk.
Ensure your team drives usage and engagement within their portfolio of accounts, partnering internally with services and sales to achieve high retention rates and identify expansion opportunities.
Qualification
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Required
Love to coach a high performing team to even greater success.
Have a fantastic track record of attracting, hiring and developing talent.
Possess intellectual curiosity and are driven to understand customer business goals, anticipate future needs and identify solutions.
Prioritize customer experience with a focus on customer satisfaction and retention.
Believe profitable customer relationships are founded on respect, and that growth and expansion comes from nurturing relationships.
Are a team player with a high level of integrity and a desire to assist your tribe.
Have the ability to navigate within a customer organization to build key relationships.
Have the ability to foresee and proactively address obstacles, often requiring internal and external collaboration.
Have strong business and analytical acumen, negotiation skills, and interpersonal skills.
2+ years in a people leadership role
4+ years of Customer Success Management, Sales Engineering, Account Management or Consulting experience
Passionate about supporting and transforming customers’ experience with experience turning detractors into advocates
Experience managing Enterprise customers
Proven track record of forecasting and delivering on goals
Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
Self-motivated, empathetic to customer needs and improving customer relationships
Effective communicator in stressful situations
Discovery and negotiation experience
Empathetic to your team’s needs, and the ability to motivate and develop individual contributors
Benefits
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Commissions
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5,001-10,000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (109)
2022 (338)
2021 (330)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity· Undisclosed
2016-08-01Post Ipo Equity· Undisclosed
Leadership Team
Jeff Lawson
Co-Founder & CEO
Khozema Shipchandler
Chief Executive Officer
Recent News
2024-06-05
2024-05-08
Company data provided by crunchbase
