Renaissance Learning · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$68K/yr - $80K/yr

2+ years exp

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Responsibilities

Drive adoption, retention, and expansion among valuable school customers by understanding their needs, defining success criteria, and crafting success plans.

Build, lead, and leverage key partner relationships to build awareness across the district and develop a communication cadence with customers.

Strategize with sales, marketing, and product teams to anticipate customer needs and adapt plans to achieve long-term goals.

Manage expansion sales process through qualification, needs analysis, product demonstration, negotiation, and selling benefits features.

Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape.

Incorporate new processes and systems efficiently, curate success stories, and nurture relationships with administrators and teachers.

Document customer interactions with efficiency and precision, exceed customer expectations, and actively seek to understand change.

Qualification

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Customer SuccessAccount ManagementEfficient OperationsTechnical CompetenceDocumentationCustomer ExpectationsFlexibleAdaptiveFast LearnerDetail OrientedOrganizedDrivenSaaS Experience

Required

2+ years of experience in Customer Success or Account Management

Flexible and adaptive - ability to thrive in an environment where every day is different and appreciation for being able to work with different types of customers and territories

Ability to operate in a highly efficient manner by balancing voluminous inbound requests with proactive outbound activities

Fast learner who enjoys learning new software and techniques and has a technical competence

Detail oriented and organized; document customer interactions with efficiency and precision

Driven to exceed customer expectations