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Clari · 2 days ago
Customer Success Manager
New York, NY
Full-time
Remote
Mid Level
$97K/yr - $146K/yr
2+ years exp
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Responsibilities
Advise customers on best practices for transforming their revenue operations with the Clari platform, including staying up to date on trends in the industry
Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews, Strategic Growth Initiatives discussions)
Proactively manage the success of assigned Clari customers in your portfolio to deliver consistent value across the entire customer lifecycle
Build strong customer relationships by maintaining high levels of adoption and engagement
Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
Approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and at times, requiring technical knowledge of the Clari platform
Be able to represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
Become a Clari product expert and occasionally assist on Sales or Marketing calls/webinars as a CSM expert
Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
Drive customer advocacy in the form of references, referrals, and case studies
Contribute towards a strong, collaborative team environment
Ability to manage multiple priorities while maintaining strict attention to details
Enable customers on the power of Clari Knowledge Base and Clari University for self-service and enablement
Qualification
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Required
2+ years experience in B2B SaaS Customer Success roles preferred; experience with CRM solutions is a big plus
Verifiable track record of customer retention and growth to drive adoption, engagement, and experience through customer success
Aptitude for learning software and Revenue Operations industry - background in revenue operations is a plus
Ability to explain complex data relationships and technical issues in non-technical terms
Technical aptitude as it pertains to CRM solutions
Must be comfortable learning in an ambiguous, fast-paced environment
Consistent diplomacy and poise while working through customer issues and escalations
Working knowledge of Salesforce is strongly preferred
Unrivaled sense of ownership, dedication, and passion for helping customers realize their intended value
Preferred
Background in revenue operations
Experience with CRM solutions
Benefits
Remote-first with opportunities to work and celebrate in person
Medical, dental, vision, short & long-term disability, Life insurance, and EAP
Mental health support provided by Modern Health
Pre-IPO stock options
Well-being and professional development stipends
Retirement 401(k) plan
100% paid parental leave, plus fertility and family planning support provided by Maven
Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
Focus on culture: Charitable giving match, plus in-person and virtual events
Company
Clari
Clari is a revenue operations company that provides end-to-end sales analytics and a forecasting platform.
501-1,000 employees
H1B Sponsorship
Clari has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (19)
2022 (22)
2021 (32)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$496MKey Investors
Blackstone GroupWorkday VenturesSilver Lake
2022-01-19Series F· $225M
2021-10-13Series E· Undisclosed
2021-07-15Series E· Undisclosed
Leadership Team
Andy Byrne
Co-Founder and CEO
Venkat Rangan
Co-Founder and CTO
Recent News
Business Wire
2024-04-13
Company data provided by crunchbase
