34 applicants

Company

Original Job Post

Outreach · 5 days ago

Enterprise Customer Success Manager

Seattle, WA

Full-time

Hybrid

Senior Level

$115K/yr - $165K/yr

5+ years exp

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Artificial Intelligence (AI)CRM

H1B Sponsorship

Insider Connection @Outreach

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Build strong relationships with customers and executives to drive alignment on goals

Lead regular meetings with customers and plan strategic workshops

Analyze consumption patterns to provide proactive insights and recommend solutions

Train and enable customers on platform usage

Identify and measure customer's Desired Business Outcomes

Provide Voice of Customer feedback to inform product enhancements

Champion joint success plans and mitigate risks for client health

Drive thought leadership and best practices sharing with customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CSMAccount ManagementSaaSSales processesSales executionGo-to-market strategiesData synthesisProblem-solvingStrategic thinkingTime managementPrioritizationActive listeningEmotional intelligenceEmpathyRelationship buildingCommunication skillsGoal settingNetwork navigationBusiness acumen

Required

Bachelor’s degree in a related field, or the equivalent in work experience

Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with complex software

Proven experience in growing and maintaining a book of 15-25 clients through driving adoption of tools and influencing customers

Domain knowledge in sales processes, sales execution, or go-to-market strategies

Strong strategic and critical thinking skills

Effective problem-solving skills

Effective time management and prioritization skills

Ability to synthesize data from multiple sources to make a decision

Self starter/high sense of initiative

Effective active listening skills, with a desire to understand our customer’s business

Strong emotional intelligence and empathy

Ability to build effective relationships

Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate

Ability to set realistic goals and drive to those outcomes

Ability to navigate complex networks within an organization

Strong business acumen

Benefits

Incentive compensation

Restricted stock units

Benefits

Company

Outreach

Glassdoor

2.9

Outreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales.

Founded in 2014

Seattle, Washington, USA

1,001-5,000 employees

https://www.outreach.io

H1B Sponsorship

Outreach has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (7)

2022 (27)

2021 (22)

2020 (5)