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Company

Original Job Post

Forsys Inc · 4 days ago

Product Owner

California, United States

Full-time

Hybrid

Senior Level

$60/hr - $65/hr

7+ years exp

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Business Consulting and Services

Growth Opportunities

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Responsibilities

Lead the development and implementation of contact center solutions, with a primary focus on voice.

Drive the migration of existing contact center platforms from on-premise to cloud-based solutions.

Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.

Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.

Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.

Adapt to changes and challenges with a proactive and go-getter attitude.

Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.

Provide secondary support for video contact center needs as required.

Qualification

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Contact CenterVideo CapabilitiesTwilioGenesysAmazon ConnectFive 9Problem-SolvingCommunicationTeamwork

Required

Bachelor's degree in computer science, Engineering, or a related field.

5+Years experience in Contact center in voice and video capabilities Twilio is not a must, Genesys, Amazon connect, Five 9 etc.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively within a team.

Company

Forsys Inc

Forsys is a globally recognized Quote-to-Cash (Q2C) transformation leader offering end-to-end technology consulting and services that help enterprises become future-ready and undertake business transformation confidently.

Founded in 2015

Milpitas, California

501-1,000 employees