26 applicants
BlackLine ยท 4 days ago
Sr. Manager, Site Reliability Engineering
United States
Full-time
Remote
Senior Level
$161K/yr - $214K/yr
8+ years exp
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Responsibilities
Improves the BlackLine SaaS service experience by discovering and highlighting optimization opportunities with existing code or architectural design to address application availability, performance, observability, efficiency, and security challenges.
Develops tools and systems to automate the identification, analysis, and remediation of application events, infrastructure issues, or requests.
Manages Incident Response and delivers Root Cause analyses
Manages Production Operations, including day-to-day administration of running processes, security and vulnerability management, 24x7 initial response to system alerts and requests from the Customer team
Adhere to the change management and other established processes and procedures.
Support our continued certification to ISO 27001, ISO 9001 and SOC2 standards
Advocates for change across the organization. Ensures the implementation of change with appropriate communications, goals, resources, metrics, and reviews.
Partners with internal organizations and vendors to develop multi-year roadmaps influencing the direction and evolution of the operating environment and support protocols.
Establish and maintain Key Performance Indicators for the overall health of the service and build tools to exercise and evaluate if these KPI's are being met.
Leads cross-functionally with other teams to surface common pain points, architect solutions, establish conventions, and evangelize application development and operations best practices.
Maintains and evolves the BlackLine trust site to include real-time availability and performance information.
Monitor and plan for capacity and growth.
Maintain documentation and operational knowledge base.
Qualification
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Required
Bachelor's degree in information technology, Business or related field or equivalent experience.
Minimum 8+ years of industry experience.
Minimum 3+ years of leadership experience.
Someone energized by a fast-paced, iterative approach.
Strong written and oral communication skills.
Strong ownership, pride in work, and ability to take things across the finish line.
Proven ability to balance urgent needs along with long term strategy.
Ability to communicate well with both business owners, Executives and technical staff, at the appropriate levels.
Lead by example, care for your team, and establish credibility with the quality of the teams' technical execution.
Manage end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence.
Participate in and manage on-call rotation for the SRE Team.
Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Blackline's services.
Hands-on problem-solving skills and Root Cause Analysis, technical leadership and mentoring qualities.
Expertise in reliable and repeatable web application deployment and architecture.
Minimum 5 years of experience with a significant subset of the following technologies: HTML, CSS, XML, SOAP, Ajax, JavaScript, IIS, MSSQL, Jenkins, Chef, PowerShell, WMI, Java, SSL, Docker, Kubernetes, Azure DevOps.
Prior C#, ASP.NET, Ruby, Go or Java development experience, preferably in an agile SaaS environment.
Proven experience in one or more of the following: multi-page web apps, API integrations, monitoring/alerting, Public Cloud infrastructure management, distributed systems, cloud networking, or application security.
Cross-system and full-stack architecture experience and awareness.
Preferred
Working knowledge of cloud platforms (Microsoft Azure strongly preferred).
Benefits
Short-term and long-term incentive programs
Benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1,001-5,000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (32)
2022 (47)
2021 (43)
2020 (42)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase
