American Express · 4 days ago

Senior Product Manager

Phoenix, AZ

Full-time

Hybrid

Senior Level

$110K/yr - $190K/yr

5+ years exp

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Comp. & Benefits

Insider Connection @American Express

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Introduce and apply IT service management and security standard methodologies around the ServiceNow product roadmap

Leverage industry trends and market standards; Define and articulate long-term product strategy and roadmap with clearly defined business metrics and targets

Lead and mentor Product Managers and Associate Product Owners

Own relationship with customers, key partners, and colleagues to define and enhance user experience

Prioritize and maintain the sprint backlog consistent with the product roadmap and perform story elaboration with the implementation team

Enable cross-functional collaboration with relevant teams within the product scope

Facilitate resolution of complex risks, issues, and changes tied to initiatives

Qualification

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Product ManagementIT Service ManagementSecuritySoftware Development MethodologiesManaging Large ProductsBanking Industry KnowledgeRegulatory RequirementsVerbal CommunicationProblem SolvingPersuasionServiceNowJiraRally

Required

5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy

3+ years of experience working in an IT service management or security environment

Experience with rapid and iterative software development methodologies

Consistent track record managing large, complex products with multiple partners

Knowledge of banking industry and applicable laws and regulatory requirements

Excellent verbal and communication skills with the ability to present complex, sensitive issues to senior management in a persuasive manner