Be an early applicantLess than 25 applicantsPosted by Agency
ClickJobs.io · 4 days ago
Quality Assurance Manager
Anaheim, CA
Full-time
Onsite
Mid Level
$63K/yr - $85K/yr
1+ years exp
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Responsibilities
Contract Creation – Ensuring submitted contracts meet legal, regulatory, and financial guidelines. Preparing contract to be sent to Members through electronic document process.
Closing – Facilitating closing process by reviewing documents with DVC Member either in person or remotely using the electronic signing and remote notary process. Reviewing all documents received from Members to ensure accuracy and completion.
Member Support – Answer general product questions; troubleshoot technical questions with contract process; apply payments for purchase; resolve Member concerns; assist Members with questions about selling or transferring their membership; create contracts and apply payment for purchases made through Member website.
Credit Underwriting – Reviewing credit reports and determining credit approval for financing purchase.
Sales Support – Assist Sales team with answering general product questions; follow up on outstanding documents; troubleshoot technical questions with contract process
Pipeline Management – Follow up on contracts with outstanding documents to ensure contracts close within business goals
Inventory Management – Monitor available inventory for sale and fulfill pending requests
Recording – Accurate and efficient recording of contracts within respective counties
Member Administration – Help update memberships to add/remove Members; process resale contracts; process buyback documents, etc
Qualification
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Required
1-2 years with hands-on experience creating, reviewing, and editing real estate or timeshare contracts
Time management with the ability to manage multiple priorities, meet time-bound goals, and handle emergency situations
Comfortable supporting and partnering with multiple teams, working with both salaried and hourly Cast at all levels
Exhibited ability to work in multiple computer systems while also being able to identify and resolve issues
Exhibited critical thinking and problem-solving skills
Self-starter who excels in a team environment and who challenges the status quo by searching for opportunities to improve processes
Organizational skills with attention to detail
Communicate information written or verbally
Guest service skills (in-person, over the phone, and email)
High School Diploma or equivalent
Preferred
Strong proficiency in Spanish language is highly preferred
Licensed Notary
3+ years' experience in Real Estate property transactions
Disney Vacation Club or other timeshare product understanding
Bachelor's Degree or equivalent
Benefits
Health and savings benefits
Educational opportunities
Special extras
Company
ClickJobs.io
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
