43 applicants

Company

Original Job Post

myGwork - LGBTQ+ Business Community · 3 days ago

Account Manager

United States

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

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Responsibilities

Client Interaction and Relationship Management: Proactively interact with client contacts and key decision-makers to monitor service delivery, assess opportunities, and ensure client success.

Business Development and Growth: Identify and qualify growth opportunities, promote RWS services, and manage annual portfolio targets to achieve growth.

Solution Development: Partner with clients in think-tank scenarios to develop custom solutions for new challenges.

Operational Coordination: Work closely with Operations to manage gross margin targets and address issues, challenges, and opportunities.

Client Retention and Satisfaction: Ensure the retention, growth, and satisfaction of accounts by understanding and addressing clients’ needs.

Competitive Bidding: Participate in competitive bidding events, support sales activities, and prepare responses.

Presentation of Solutions: Work with Solutions team to prepare and present new services and solutions to clients.

Quarterly Business Reviews: Plan, prepare, and conduct quarterly business reviews with key accounts.

Service Agreement Management: Maintain and monitor written service agreements and pricing information for accounts.

Strategic Account Planning: Develop, implement, review, and update Strategic Account Plans to drive annual growth objectives.

Qualification

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Microsoft WordExcelPowerPointAdobe AcrobatOffice 365/TeamsClient-Facing Technology SolutionsAgreement ManagementProblem-SolvingCollaborationOrganizational SkillsTime ManagementCommunication SkillsPresentation SkillsReside in Advertised StateEST Coverage Preferred

Required

Ability to provide clear direction, goals, and objectives respectfully.

Ability to make decisions and work collaboratively to solve challenges.

Strong organizational skills in a fast-paced, deadline-driven environment.

Ability to prioritize competing work demands and maintain composure under pressure.

Fluent written and verbal communication skills in English, including strong presentation skills.

Ability to use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Office 365/Teams).

Understanding and demonstrating client-facing technology solutions.

Ability to review, analyze, and manage the implementation of new agreements and amendments.

Preferred

Candidates Must Reside In State Advertised To Be Considered EST coverage is preferred.

Benefits

Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.

401(k) Retirement plan with company match.

Company-wide agile work policy with flexible work arrangements.

Opportunities for training, professional development, and personal growth.

Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

The rare opportunity to impact how organizations communicate globally.