myGwork - LGBTQ+ Business Community · 4 days ago

Sr Staff Client Services Project Manager

Georgia, United States

Full-time

Onsite

Senior Level

$106K/yr - $150K/yr

8+ years exp

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Responsibilities

Optimally advance the strategic vision and support critical initiatives through alignment of global processes and systems.

Improve customer success rate and establish performance cadence based on understanding customer support needs.

Drive standardization and harmonization across service businesses to ensure accountability at all levels.

Lead successful projects through industry-recognized project management standards.

Qualification

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Project ManagementMetrics AnalysisPPI ApproachGlobal Organization ManagementField Team PartnershipProblem-SolvingInterpersonal SkillsCommunicationNegotiationPresentation

Required

Bachelor's Degree or equivalent in experience in Life Sciences field strongly preferred

8+ years of leading successful projects

Key interpersonal savvy skills that can be used to influence key matrix partners

Ability to travel domestically and internationally approximately 0 - 25% of time depending on projects assigned

Validated experience, comfort and familiarity leading a large scale global heavily metrics driven organization, with the ability to understand the data and derive action plans from that data

Shown success in building collaborative partnerships with field teams (Service Sales, Instrument Sales, Field Management) and internal organizations (Marketing, Service Development, Regulatory & Quality, R&D, Manufacturing, Operations, and Facilities)

Validated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills

Strong PPI approach - able to drive productivity and sustainable improvements

PMP (Project Management Professional) certification preferred