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Ford Motor Company · 2 days ago
Product Concern EVSE Engineer
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Utilize product knowledge, charger data, vehicle data, and critical thinking skills to support diagnostics of Ford Pro Charging equipment.
Facilitate daily diagnostic calls to review and triage difficult to solve cases.
Monitor and support the resolution of unknown concerns to quickly resolve customer concerns.
Collaborate with L1 (call center), L2 support and your peers to drive quicker concern resolution.
Work with software, hardware, and other teams to create robust diagnostic procedures and practices that can be quickly automated and scaled.
Resolve concerns based upon established service level agreements to provide best in class service.
Qualification
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Required
Bachelor's degree in electrical engineering, automotive technology, computer science, mechanical, or equivalent work experience
3+ years of experience in EVSE or Vehicle diagnosis with a strong technical background
3+ years of experience with EVSE installations, electrical and automotive diagnostic tools, and procedures
2+ years of experience with customer support and service operations, case management tools, and processes
Must be able to perform limited travel (:20-25%) in the US and Canada
Preferred
Expertise in vehicle electrification and charging solutions
Working knowledge of various standards and protocols such as J1772, CCS, NACS/J3400, and OCPP
Comfortable working in a fast-paced environment on products that are part of a rapidly evolving, nascent market
Data-driven approach to decision making and understanding of problem-solving methods
Experience with Salesforce, SharePoint, Jira, or equivalent software products
Advanced Excel skills
Ability to think quickly, prioritize work, and monitor progress
Ability to read and interpret fault logs (Vehicle and/or software)
Excellent written, verbal and presentation skills, with the ability to read, interpret and understand technical requirements
A passion for solving the unsolvable, being constantly curious, and delivering excellence
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time
Company
Ford Motor Company
We don't just make history -- we make the future.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$13.23BKey Investors
US Department of EnergySoros Fund Management
2023-08-17Post Ipo Debt· $4B
2023-06-26Debt Financing· $9.2B
2022-06-30Post Ipo Equity· $27M
Leadership Team
Soraya Kim
CTO Chief of Staff
Efrat Barit
COO
Recent News
2024-06-03
2024-05-28
2024-05-26
Company data provided by crunchbase
