Zearn · 1 day ago

Salesforce Administrator

United States

Full-time

Remote

Mid Level

$70K/yr - $85K/yr

3+ years exp

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Education

Insider Connection @Zearn

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Responsibilities

Work with stakeholders to understand existing challenges, determine solutions using best practices, and implement changes to improve functionality

Implement Flows to automate actions, tasks, and complex business processes, ensuring that best practices are implemented in Flow creation and architecture

Support Zearn in using third-party tools more effectively to better streamline the sales process

Perform audits of Salesforce org to determine areas of clean up, repurposing, and removal, and identify additional opportunities for improvement by staying updated on new tools and capabilities

Work with cross-functional teams including Finance, Legal, Support, and Engineering to institute solutions that serve all teams and external systems, including assessing and building cross-functional system integrations

Set up dashboards and reports to track sales operations and performance, identify areas for improvement, and provide data to stakeholders

Utilize Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes

Provide users with training and Salesforce day-to-day education through onboarding, trainings, and videos

Train sales team to utilize sales tools and systems to increase sales productivity and performance, including CRM and additional sales tools such as Acuity

Onboard new Salesforce users

Develop and maintain training documentation, resources and videos

Manage users, profiles, roles and permission sets

Manage Internal user ticketing system, and serve as the main point of contact for users to reach out to with Salesforce questions, concerns or requests

Qualification

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Salesforce administrator certificationSalesforce flows knowledgeConga document generationExcel proficiencyData analysisSecondary researchProblem-solvingHard-workingAttention to detailOrganizational skillsOwnershipInterpersonal skillsPassionLookerZendeskNetSuiteAcuityApexPythonSalesforce Platform App Builder CertificationSales Cloud Consultant CertificationAdvanced Administrator Certification