200+ applicants
WarriorBabe ยท 4 days ago
Customer Success Coordinator
United States
Full-time
Remote
Mid Level
$28/hr - $28/hr
3+ years exp
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Responsibilities
Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
Work closely with the internal WarriorBabe team to support any client issues and escalations
Qualification
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Required
Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. Your demonstrated expertise in understanding and meeting customer needs will set you apart.
Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers. Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential.
Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.
Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles
Benefits
Health benefits
401k program
Company
WarriorBabe
WarriorBabe is a fast-growing, online fitness and nutrition coaching company that specializes in providing a tactical approach to helping women of all ages and fitness levels achieve their ideal physiques.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
L
Luke Kish
Owner CEO
Sarah T.
Chief Operations Officer
Company data provided by crunchbase
