139 applicants
Ascend · 4 days ago
Instructional Designer
Portland, OR
Full-time
Onsite
Entry, Mid Level
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Responsibilities
Design and develop comprehensive instructional materials, including user guides, tutorials, videos, and interactive modules for both internal and external audiences.
Maintain and update content on Ascend Academy (LMS) and Confluence spaces to ensure accuracy, relevance, and accessibility.
Collaborate with subject matter experts and stakeholders to gather information and ensure content aligns with product updates and business processes.
Monitor and respond to feedback and inquiries to support Ascend’s Help Center content, ensuring timely updates and resolutions.
Evaluate and implement instructional design best practices to enhance learning experiences and drive user engagement.
Conduct regular audits of documentation and learning materials to maintain consistency and quality across all platforms.
Manage the organization, tagging, and retrieval of documentation to facilitate easy access and usability.
Stay informed about industry trends and advancements in instructional design and e-learning technologies to continually improve content delivery.
Work cross-functionally with Customer Support, Product Management, and Marketing teams to align documentation with business goals and customer needs.
Proactively identify opportunities for process improvements and efficiencies in content development and delivery.
Qualification
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Required
Passionate instructional designer dedicated to leveraging e-learning to empower users
Curiosity for emerging trends in instructional design
Commitment to creating engaging, user-friendly content
Enthusiastic about sharing information effectively
Strong teamwork and communication skills
Design and develop comprehensive instructional materials, including user guides, tutorials, videos, and interactive modules for both internal and external audiences
Maintain and update content on Ascend Academy (LMS) and Confluence spaces to ensure accuracy, relevance, and accessibility
Collaborate with subject matter experts and stakeholders to gather information and ensure content aligns with product updates and business processes
Monitor and respond to feedback and inquiries to support Ascend’s Help Center content, ensuring timely updates and resolutions
Evaluate and implement instructional design best practices to enhance learning experiences and drive user engagement
Conduct regular audits of documentation and learning materials to maintain consistency and quality across all platforms
Manage the organization, tagging, and retrieval of documentation to facilitate easy access and usability
Stay informed about industry trends and advancements in instructional design and e-learning technologies to continually improve content delivery
Work cross-functionally with Customer Support, Product Management, and Marketing teams to align documentation with business goals and customer needs
Proactively identify opportunities for process improvements and efficiencies in content development and delivery
Preferred
Experience with Learning Management Systems (LMS)
Experience with Confluence or similar documentation platforms
Knowledge of accounts payable processing or financial systems
Experience in a fast-growing SaaS company
Experience in the healthcare, financial services, or higher education industries
Certification in instructional design or related field
Experience with video editing and production
Experience with e-learning authoring tools
Benefits
Comprehensive health care benefits (100% covered for employees, 50% for dependents)
Generous retirement plan match
Annual Lifelong Learning Allowance
Flexible time off, 10 paid holidays, Flex Fridays during the summer, and one week off between Christmas and New Year’s
Culture of Diversity, Equity & Inclusion, charity matching, and volunteer days
Remote-first culture
Flexible schedules and generous parental leave programs
Great tools and tech for work: Hardware, software, and home office setups
Company
Ascend
Ascend is a leading provider of Accounts Payable (AP) automation solutions for medium and large enterprises in the cloud.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-12-15Debt Financing· Undisclosed
Leadership Team
R
Rob Southern
President and CEO
Recent News
2024-05-24
Company data provided by crunchbase
