Customer Success Manager @ Default | Jobright.ai
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Customer Success Manager jobs in New York, NY
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Default · 4 days ago

Customer Success Manager

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
money$90K/yr - $130K/yr

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Sales

Insider Connection @Default

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Become a product expert
Help new customers implement Default’s product
Help build expansion pipeline by identifying ICP prospects and serving them to sales
Develop processes around and lead implementations, renewals, and support
Navigate complex organizational structures and identify executive sponsors and champions
Understand the business objectives of your customers and map them to the value our products enable
Collaborate with internal teammates to move deals forward and ensure customer success
Run tight POCs based on business success criteria
Consistently deliver ARR revenue targets and drive success through a metric-based approach
Work cross-functionally across Default to build the roots of our Success team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Saas salesCrm salesforceCrm hubspotWorkflow automationZapierMakeCsmRev ops managerAmAccount managementCustomer successSales targetsQuota achievementSales tools proficiencySalesforceScratchpadApollo.ioCommunicationCollaborationOrganizationalProblem-solvingCustomer-first mindsetStartup experienceExcitedPioneeringAdaptable

Required

Experience in SaaS sales selling to mid-market and enterprise customers
Experience with CRMs like Salesforce and HubSpot as well as their workflow products like Salesforce Flows and HubSpot Workflows
Experience with workflow automation tools like Zapier, Make, etc.
Prior experience and success as a CSM, Rev Ops Manager, or AM
Excellent verbal and written communication skills
Research skills and experience with account management or customer success
Ability to work collaboratively with small, cross-functional teams
Organizational skills and attention to detail
Demonstrated ability to meet or exceed targets and quotas
Passion for software technology and a customer-first mindset
Prior experience with modern sales tools like Salesforce, Scratchpad, and Apollo.io

Preferred

Basic understanding of the solutions that comprise our market is a plus
You’re excited to pioneer the success playbook versus execute a prescribed one
You’re adamant about playing a key role in an early-stage startup
Based in NYC (bonus)

Benefits

Healthcare -75% medical, dental, vision, and life insurance coverage
Flexible work environment and time-off policy
Wellness stipend
Transparent culture
Learning and development opportunities
Company events

Company

Default

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Default is an all-in-one inbound lead qualification, scheduling, & routing platform.
dateFounded in 2021
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.default.com/

Funding

Current Stage
Early Stage
Total Funding
$7.33M
Key Investors
Craft Ventures
2023-11-09Seed· $6.6M
2021-11-21Seed· Undisclosed
2021-11-17Seed· $0.03M

Leadership Team

V
Victor Papyshev
Co-Founder and CTO
linkedin

Recent News

Crunchbase News
Most Active US Investors: General Catalyst Leads The Way In November
2023-12-06
GlobeNewswire News Room
Default Launches AI-Powered Inbound Sales Funnel for Lead Conversion, Reveals $6.6M Seed Funding
2023-11-09
default.com
Announcing Our $6.6m Seed Round
2023-11-09
Company data provided by crunchbase
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