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Company

Original Job Post

Paycor · 3 days ago

Gainsight Administrator

United States

Full-time

Remote

Entry, Mid Level

$74K/yr - $127K/yr

2+ years exp

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Responsibilities

Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)

Collaborate with cross-functional end users to gather business requirements that impact Gainsight and SalesForce, and configure the system to meet those needs (partnering with other operations teams as needed)

Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds

Develop new business processes in partnership with Customer Success leadership and cross-functional teams

Manage the rollout of processes, including thoughtful timing

Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers

Manage mapping and documentation of customer success processes

Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions

Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform

Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies

Proactively offer recommendations for improvement of existing tools and processes to increase efficiencies, including adopting new features in each Gainsight major release

Troubleshoot configuration and integrations of production environment functionality, engaging additional technical resources where needed

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

System designData modelingDatabase managementConfigurationGainsight NXTGainsight administrationGainsight Associate Administrator CertificationRapid learningCustomer successCross-functional collaborationBusiness requirementsApplication useTechnical concepts communicationInnovatorDiagnosing issuesData analysisChange managementAgile cultureProblem-solvingHigh energyFlexible communicationCreative mindsetAnalyticalCritical thinkingAttention to detailAdaptabilityCustomer Success ManagerOperationsSales

Required

B.A./B.S. degree or equivalent business experience required

2+ years of experience with the system design, data modeling, and database management and configuration of Gainsight NXT

Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification (Level 2 and Level 3 preferred)

Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software

Experience working in customer success, or equivalent understanding of key customer success principles; Customer-facing experience especially as a Customer Success Manager, and / or experience in operations for customer success, sales, support, services, or marketing preferred

Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications

High energy self-starter; must be flexible and able to take the initiative with minimal guidance

Excellent written and verbal communication and presentation skills and ability to communicate complex technical concepts to senior leadership

Creative solutions-oriented mindset and innovator

Exceptional analytical & problem-solving skills with the ability to intuitively diagnose issues using data

Excellent critical thinking skills; must be able to evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to general understanding, and distinguish user requests from underlying true needs

Strong attention to detail, especially as it relates to change management and releases of system improvements/updates

Ability to work in an agile-driven culture and adapt to changing requirements

Preferred

Customer Success Manager experience

Experience in operations for customer success, sales, support, services, or marketing

Gainsight Associate Administrator Level 2 and Level 3 Certification

Benefits

A flexible virtual-first work philosophy

An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth

401(k) with $.65 match for every dollar contributed up to 6% of eligible pay

Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)

Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care

Paid leave for birth parents, non-birth parents, elder caregivers, and military support

Sabbatical opportunities for tenured Associates

Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount

Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges