Be an early applicantLess than 25 applicants

Company

Original Job Post

LifeStance Health · 5 days ago

Lead Practice Coordinator

Midlothian, VA

Full-time

Onsite

Senior Level

$20/hr - $24/hr

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

Health CareHospital

H1B Sponsorship

Insider Connection @LifeStance Health

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.

General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.

Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties.

Coordinate efforts across Practice Coordinators to ensure KPI achievement.

Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.

Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.

Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification, reach out to patients to resolve issues as needed.

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

Coordinate with clinicians pertaining to any additional patient questions.

Support clinician schedules by auditing for appointment accuracy.

Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.

Lead onboarding and on-the-job job training for new Practice Coordinators joining the organization.

Ensure front office coverage by managing the Practice Coordinators schedules, timecards, PTO, and PTO requests across the Practice Groups.

Fill in for any practice coordinator vacancies as needed.

Maintain a pleasant, secure, and motivational working environment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer Software ApplicationsHIPAA ComplianceHealthcare OperationsEMRsMultitaskingTeamworkCommunicationFlexibility

Required

Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

Ability to work independently and as a team member.

Excellent communication skills, both written and verbal.

Proficient in using Computer Software Applications (Microsoft Office & EMRs)

Comfortable handling sensitive and confidential Information (HIPAA)

Flexibility to travel between locations throughout the week

High School or equivalent required, associates/bachelor’s degree preferred.

2+ years of demonstrated success in a healthcare operations role or 1+ year exceptional performance in similar role or setting.

Benefits

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Company

LifeStance Health

Glassdoor

3.1

LifeStance is a national provider of behavioral healthcare services with operations across the country.

Founded in 2017

Bellevue, Washington, USA

5,001-10,000 employees

https://lifestance.com/

H1B Sponsorship

LifeStance Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (4)

2022 (1)

2021 (2)

2020 (1)