Eaton · 4 days ago
Customer Success Manager
Wonder how qualified you are to the job?
Electric Vehicle
Insider Connection @Eaton
Responsibilities
Develop, refine, and standardize customer success practices to improve customer outcomes and operational efficiency.
Assist with company segmentation strategy, ensuring customer success for all at every level of segmentation.
Manage the health of the customer relationship by working cross-functionally to ensure customer expectations and requirements are understood, onboarding is effective, users are trained, and deliverables are met.
Collaboratively build customer success plans and establish goals to aid the customer in achieving their objectives and continuous value.
Work cross-functionally in a global, matrixed environment with product teams, solutions architects, offer management, customer support, professional services, and sales teams.
Manage, analyze, monitor, and report key performance indicators (KPIs) related to customer success, including but not limited to renewal, churn, and adoption rates.
Drive VoC (Voice of the Customer) initiatives, gathering valuable insights and customer feedback for continuous product improvement.
Analyze, design, and implement processes to streamline the customer lifecycle, including onboarding, engagement, and renewal activities.
Coordinate with platform teams to install and implement customer success metrics and required changes.
Manage and analyze customer surveys, Net Promoter Score (NPS), and overall satisfaction metrics to gauge customer satisfaction.
Implement renewal strategies to ensure customer satisfaction and retention, fostering long-term partnerships and revenue growth.
Ability and willingness to travel up to 25%
Other duties as assigned.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s Degree from an accredited institution required
Minimum eight (8) years’ experience in customer success/account management roles for digital or software products/solutions/technologies
Demonstrated experience leading the development and deployment of a customer success practice in a greenfield environment
Experience working in a global matrixed fortune 500 environment
Experience in a business-to-business (B2B) environment
Must be legally authorized to work in the United States without company sponsorship both now and in the future
Preferred
Bachelor's or Master’s Degree in Business from an accredited institution
Experience working in Enterprise SaaS businesses
Experience using and developing reports, metrics, and dashboards with Salesforce or other relevant Customer Success tools
Experience in operational analytics/reporting role with a focus on Customer Success and Renewals
Experience in the enterprise and/or cloud software space
Benefits
Health and Welfare benefits
Retirement benefits
Paid and unpaid time away from work
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Recent News
The Buzz - Electric Vehicle News
2024-05-23
Company data provided by crunchbase