200+ applicants
Gladly · 3 days ago
Senior Data Scientist
United States
Full-time
Remote
Senior Level
$134K/yr - $186K/yr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesComputerCustomer Service
Insider Connection @Gladly
Responsibilities
Collaborate with various Gladly teams and stakeholders to build a deep understanding of the business, customers, and the problems they face
Work closely with product leadership to influence product roadmap and strategy, driving collaborative discussions based on quantitative insights
Design and perform analyses or experiments to deepen understanding of customers, uncover product improvement opportunities, provide actionable recommendations, and drive product decisions
Develop novel algorithms to improve customer service automation and Hero efficiency, working on problems from conception through experimentation and shipping new production features
Provide guidance to other teams about best practices for gaining insight into product behavior and experimentation to improve product effectiveness
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of experience working with data to solve problems and make decisions, especially as a data scientist or product analyst
Excellent SQL and python skills for data manipulation, exploration and visualization, especially in Jupyter notebooks
A strong understanding of ML algorithms
Excellent communication skills; you excel at turning data into compelling and actionable insights and have a proven track record for driving change in a product organization
Customer-centricity and product focus. You look at everything you create through the lens of how it improves experience for the end-user. You are comfortable communicating how various approaches might impact the product behavior (and vice versa)
Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
Experience working with cross-functional teams including but not limited to Engineering, Design and Product
Benefits
Competitive salaries
Stock options
Medical, Dental, Vision and Life insurance
Generous paid time off
Generous paid Parental Leave
401K
Flexible Spending Accounts
Home office stipends
Company
Gladly
Gladly is reinventing customer service with a customer service platform.
51-200 employees
H1B Sponsorship
Gladly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$168MKey Investors
Riverwood CapitalNotable CapitalNew Enterprise Associates
2022-12-14Series Unknown· $55M
2019-01-29Series D· $50M
2017-04-20Series C· $36M
Leadership Team
Dirk Kessler
Co-Founder
Michael Wolfe
Co-founder
Recent News
2023-05-11
VC News Daily
2022-12-20
Company data provided by crunchbase
