Vortalsoft Inc. · 4 days ago
Senior Server Engineer
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Consulting
H1B Sponsorship
Insider Connection @Vortalsoft Inc.
Responsibilities
Provide advanced technical advice and instruction to the engineering staff
Actively work on advanced tickets that cannot be resolved by L1 and L2 engineers
Lead customer issue resolution and take ownership of all assigned work orders
Mentor other engineers and develop internal certification criteria
Collaborate with the Sales Group on Dell/EMC Storage market training materials
Participate in strategic or complex sales campaigns where Dell product knowledge is required
Conduct research and self-managed education to be an expert in technical areas
Educate customers on issue identification and resolution techniques
Interpret customer files, determine root cause, and recommend correct resolutions
Coordinate the design and build of systems to simulate and resolve customer issues
Monitor job progress, team performance, and facilitate team meetings
Report on project status, implement solutions, and update standard operating procedures
Motivate and encourage department staff, identify areas of improvement, and implement solutions
Qualification
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Required
Advanced HW troubleshooting knowledge of Dell/EMC Isilon/PowerScale systems (all Generations)
Advanced HW troubleshooting knowledge of Dell/EMC Isilon/PowerScale systems
Advanced knowledge of OneFS
Advanced FW knowledge of all Dell/EMC Isilon/PowerScale systems
Advanced knowledge of all replacement procedures for the above listed systems
Preferred
Dell Isilon: 1 year
EMC: 1 year
Servers: 1 year
Dell Servers: 1 year
Benefits
401(k)
Dental insurance
Health insurance
Company
Vortalsoft Inc.
VortalSoft is a private information technology solutions firm, specializes in solutions to support customers’ business objectives.
H1B Sponsorship
Vortalsoft Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (11)
2022 (7)
2021 (24)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase