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Company

Original Job Post

NantHealth · 4 days ago

Implementation Coordinator

United States

Full-time

Hybrid

Entry, Mid Level

$46K/yr - $57K/yr

1+ years exp

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Responsibilities

Execution of product testing which includes the ability to clearly document and communicate any identified testing issues to the project team.

Participates and supports the project team with a speedy resolution of any identified issues.

Collaboration with hospital’s point of contact to successfully plan training and go-live events including communication, advertisement, management of physician and/or nursing engagement, and translation of details into a documented plan.

Creation and completion of assigned documents for projects (e.g., customer training and support plan documentation, product qualification documentation, product acceptance documentation, internal support and analytics handoff documentation, notifications to internal AirStrip teams of clinical releases, post go live reports, etc.).

Conducts or assists the customer with end user and device registration activities.

Management of on-site activation support for the customer by ensuring a smooth go-live which may include addressing end user questions, reinforcing training and high priority use cases, communicating AirStrip’s value proposition, and enhancing physician and/or nursing experience and excitement about AirStrip solutions.

Management of on-site activation support for the project management team which may include identifying and communicating any issues or concerns with the project team in a timely manner so that team has the ability to provide options and/or recommendations in order to minimize the perceived impact on a successful go-live or customer satisfaction.

Supports customers with version upgrades and other maintenance initiatives.

Assists AirStrip Sales and Account Managers with product demonstrations, meetings, and trade shows.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Clinician facing information systemsCustomer/client supportApplication supportMS WordMS PowerPointMS ExcelTeamworkInterpersonal skillsProblem-solvingLeadershipSelf-motivation

Required

Experience working on cross-functional teams and strong dedication to teamwork

Previous 1 year of experience with clinician facing information systems, projects or go-live implementations (preferred)

Outstanding interpersonal skills and ability to engage physicians effectively and develop strong relationships with client points of contact to promote go-live success

Demonstrated ability to provide highly effective and professional customer/client support in a service setting

Strong problem-solving capabilities and commitment to quality

Demonstrated leadership ability or potential

Basic working knowledge of application support

Proven history of self-motivation and ability to work independently

Strong proficiency in MS Word, PowerPoint, and Excel

Benefits

Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees

Growth and Development opportunities

401(k), including a 3% company match

Paid Holidays

Paid Parental Leave, including a flexible return-to-work program

Employee Assistance Program

Discounts on popular cell phone plan providers

Life & Disability Insurance

And more!

Company

NantHealth

NantHealth is a healthcare company providing an evidence-based platform for healthcare diagnostics. It is a sub-organization of NantWorks.

Founded in 2007

Culver City, California, USA

201-500 employees

http://nanthealth.com

H1B Sponsorship

NantHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5)

2022 (10)

2021 (1)

2020 (10)