Global Payments Inc. · 3 days ago

Senior Customer Success Manager

Miami-FTL Area

Full-time

Onsite

Senior Level

10+ years exp

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Responsibilities

Ensure customer retention through proactive customer service and demonstrable value of MineralTree

Increase company revenue through identifying and developing opportunities to upsell with customers

Develop and maintain long-term business relationships with clients to drive advocacy

Collect customer requirements and feedback to relay to the product team

Work to achieve optimal customer health and log all relevant data points to assist in reporting and forecasting

Showcase newly released features, maximize the usage of relevant features with customers

Understand customer and system problems, and provide solutions to the customers

Support ongoing projects to identify the right tools and processes for customer success as an organization, providing original thought and suggestions

Support fellow team members to develop and work together to provide the ultimate customer experience

Qualification

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FinanceMarketingClient ManagementClient CommunicationProblem-Solving