99 applicants
PrimePay · 3 days ago
Operations Specialist
United States
Full-time
Remote
Entry Level
$45K/yr - $55K/yr
2+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesConsultingFinancial Services
Insider Connection @PrimePay
Responsibilities
Oversee and manage centralized Salesforce functionality, ensuring data integrity and efficient use of the platform by support and success staff
Handle contract alterations, including modifications, renewals, and amendments, ensuring all changes are accurately documented and processed
Manage the process of contract cancellations, including documentation, communication with clients, and updating relevant systems
Implement and maintain quality control processes to ensure product and service excellence
Collaborate closely with the customer support team to address and resolve operational issues affecting customer satisfaction
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in Business Administration, Operations Management or a related field required
0-2 years of experience in operations management or a related field
Demonstrated ability to mentor and train junior staff, fostering their professional growth
Strong analytical and critical thinking skills to identify issues, evaluate alternatives, and make timely decisions
Proficient in prioritizing tasks, managing multiple clients simultaneously, and meeting deadlines
Excellent verbal and written communication skills for effectively conveying project status and updates and building positive relationships with stakeholders
Committed to ensuring high-quality project deliverables through rigorous quality assurance processes and regular reviews
Ability to thrive in dynamic environments, adapting to changing project requirements and priorities
Skilled in leveraging technology and software to streamline processes and enhance operational efficiencies, with proficiency in Salesforce and PrimePay’s suite of benefit products
Skilled in formatting and editing documents to ensure clarity and professionalism
Fast and accurate typing skills coupled with basic IT troubleshooting capabilities
Proficient in using tools like Zoom and Microsoft Teams for effective communication
Strong internet research skills and active listening abilities to gather and process information efficiently
Highly adaptable with keen attention to detail and a collaborative mindset
Effective communicator with confidence in abilities and a commitment to continuous learning
Strong critical thinking skills, a customer-centric approach, and reliable work ethic
Goal-oriented with excellent multitasking, problem-solving, and stress management abilities
Strong team player with exceptional time management skills
Benefits
Medical, dental and vision insurance
401(k) with match
Paid time off
Paid holidays
Flexible spending account
Life insurance
STD/LTD
Company
PrimePay
PrimePay is an employee management solutions provider offering a range of integrated payroll and human resources support services.
501-1,000 employees
H1B Sponsorship
PrimePay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital Partners
2021-04-05Private Equity· Undisclosed
Leadership Team
Scott Johnson
CEO
Robb Ellis
Chief Operating Officer
Recent News
Company data provided by crunchbase
