LogicManager · 3 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

4+ years exp

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Hiring Manager

Collin E

Insider Connection @LogicManager

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Acquire proficiency in LogicManager risk-based ERM solutions, understanding their application in various customer programs to conduct solution demonstrations and support proof of concepts and trials.

Oversee a portfolio of assigned accounts, proactively managing renewals, upselling, and cross-selling initiatives.

Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding.

Collaborate with the Advisory team to devise and implement effective customer retention strategies.

Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value. Liaise with RevOps, Product Management and Marketing to ensure effective customer communications for product adoption.

Be an advocate for customers, offering insights for product development and enhancements and risk management best practices.

Confidently engage with corporations of varying sizes, job functions, and industries.

Identify churn risks, escalate concerns, and create action plans to mitigate customer churn.

Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas.

Seize opportunities for career development by actively engaging in LogicManager’s vibrant culture.

Qualification

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Customer-Facing ExperienceCustomer SuccessEngaging with C-Suite ExecutivesMicrosoft Office SuiteExcel ProficiencyAuthorized to Work in the USProblem-SolvingCritical ReasoningPositive AttitudeCollaborativeBusiness DevelopmentAccount Management

Required

4-7 years of customer-facing experience with exposure to full-lifecycle customer success.

Bachelor's degree.

Proficiency in Microsoft Office Suite, including Excel.

Proven experience engaging with C-suite executives, coupled with robust communication, problem-solving abilities, critical reasoning, and a positive, collaborative attitude.

Authorized to work in the US (sponsorship not available).