55 applicants

Company

Original Job Post

Thrivent · 3 days ago

Design Manager, Client Experience

United States

Full-time

Remote

Director

$133K/yr - $180K/yr

8+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

FinanceFinancial Exchanges

Actively Hiring

Insider Connection @Thrivent

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead and manage a cross-functional design team of product designers, UX writers, UX researcher and other required design specialists as needed. Be able to effectively manage people and drive multiple related product areas.

Develop processes and approaches for tackling design problems, using known methods and anticipating challenges. Facilitation to engage cross-functional teams.

Realize the power of problem-framing, establishing new starting points that lead to quality solutions. Lead the solution of undefined problem spaces, taking a holistic product experience point of view.

Communicate design rationale effectively using storytelling techniques, building trust with partners and stakeholders. Comfortably communicate at all levels of the organization, demonstrating confidence.

Free resources to drive change by systematically cutting low-return activities. Use understanding of impact and success metrics to focus and reprioritize efforts.

Collaborate with cross-functional peers, both downward and across the organization, ensuring alignment and fostering long-term relationships.

Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.

Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

User experienceInteraction designProduct designManagerial experienceTalent managementRecruitingDesign systemsAgile practicesProblem-solvingCommunicationLeadershipTeamworkStrategic thinkingStrategic design thinkingContribution to design strategyKnowledge in financial servicesExperience in wealth management

Required

Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development or any combination of education and experience which would provide an equivalent background

8+ years of experience in a related field, with at least 5 years of experience in user experience, interaction design, product design and research in a product development team required and with at least 3 years with managerial experience

Proven experience in navigating and collaborating with different areas of the enterprise, including Engineering, Product and Business owners, to help prioritize work and identify high impact opportunities for the experience

Ability to motivate, inspire and organize a team of 5-8 designers and researcher to deliver goals outlined for the portfolio of products the manager oversees

Manage a team like a business owner making tradeoff and prioritization decisions around how to allocate team members (skill sets and quantity) to meet the goals of the portfolio and products within

Excellent communication and persuasion skills, with the ability to build trust and establish long-term relationships

Understanding of impact and success metrics for any given product to focus and reprioritize design efforts to ensure the greatest impact possible

Ability to collaborate with cross-functional peers and drive change within the organization

Experience in talent management; including experience in recruiting, hiring, and professional development

Strategic mindset with the ability to develop processes and approaches for tackling design problems

Experience working with design systems and agile practices within a product team model