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Proofpoint · 3 days ago
Staff Technical Program Manager
Sunnyvale, CA
Full-time
Onsite
Director
$130K/yr - $190K/yr
10+ years exp
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Responsibilities
Lead and manage the incident management process to ensure timely resolution of high-impact technical incidents.
Develop and implement incident management policies, procedures, and best practices.
Coordinate with cross-functional teams to diagnose, troubleshoot, and resolve incidents.
Communicate incident status, resolution progress, and root cause analysis to stakeholders and executive leadership.
Conduct post-incident reviews and ensure continuous improvement in incident management processes.
Track post-incident remediation items through to completion.
Develop and maintain change management policies, standards, and procedures, and oversee the change management process to ensure that all changes follow the documented processes.
Facilitate the Change Review Board (CRB) meetings to ensure all impacted teams properly review and assess all change requests.
Ensure proper documentation, risk assessment, and communication plans are in place for all changes.
Monitor and report on the effectiveness of change management processes and identify areas for improvement.
Develop and manage the problem management process to prevent incidents and minimize the impact of unavoidable incidents.
Conduct postmortem reviews for major problems and implement corrective actions.
Work with technical teams to identify and mitigate potential problems before they affect the production environment.
Maintain a known error database and ensure the documentation of problem resolutions.
Validate and approve all large purchase requests and renewals for production environments worldwide.
Ensure that all procurement activities align with strategic business objectives and technical requirements.
Collaborate with procurement and finance teams to ensure cost-effective and timely procurement of necessary resources.
Engage in product certification audits to ensure compliance with operations processes, documentation, and procedures.
Collaborate with internal and external auditors to provide necessary documentation and support during audits.
Implement corrective actions and process improvements based on audit findings and recommendations.
Maintain up-to-date documentation and records to ensure ongoing compliance with certification requirements.
Qualification
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Required
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree preferred.
10+ years of experience in technical program management, including incident, change, and problem management.
Proven experience in validating and approving large purchase requests and renewals.
Strong knowledge of ITIL framework and best practices.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Strong problem-solving and decision-making skills.
Experience with project management tools and software.
Preferred
PMP, ITIL, or other relevant certifications.
Experience in a Director-level role or equivalent in a technology-driven organization.
Knowledge of Agile methodologies and practices.
Familiarity with cloud technologies and modern software development practices.
Experience with product certification audits and compliance processes.
Benefits
Flexible time off
Global wellbeing days
3-week work from anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1,001-5,000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (26)
2022 (105)
2021 (75)
2020 (57)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired· by Thoma Bravo ($12.3B)
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO· nasdaq:PFPT
Leadership Team
Rémi Thomas
Interim Chief Executive Officer
Michael Frendo
Chief Technology Officer, Engineering
Recent News
Yahoo Finance
2024-05-19
Help Net Security
2024-05-19
Company data provided by crunchbase
