ACL Digital · 3 days ago

Facilities Operations Specialist

Cambridge, MA

Contract

Onsite

Senior Level

7+ years exp

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Hiring Manager

Alka Sarkar

Insider Connection @ACL Digital

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Responsibilities

Maintains frequent and consistent contact with customer representatives and custodial supervisors to ensure optimal delivery of service.

Utilizes software systems to prepare and validate operational data and manages service audits and agreements with facility representatives.

Leads and manages staff, conducts regular evaluations, and implements training programs.

Ensures compliance with procedures, policies, and regulations, and identifies areas for process improvements.

Exercises and refines emergency response capacity, participates in management planning, and assists in preparing SLAs and customer reports.

Performs other directed, assigned, or required duties.

Qualification

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Quality ManagementComputer ProficiencyFinancial AnalysisPolicy EnforcementAdministrative DutiesProblem-SolvingInterpersonal SkillsAttention to Detail

Required

Bachelor’s Degree or equivalent work experience required.

Minimum seven (7) years’ experience as a supervisor or manager of an effective service group in a mid to large scale operation with high standards for customer care, occupant experience, and quality of work.

Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.

Demonstrated ability to read, write and perform financial calculations.

Must be able to understand, interpret, and enforce departmental and University policies and procedures.

Demonstrated ability to read, write and perform financial calculations and administrative duties.