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CACI International Inc · 3 days ago
Help Desk Specialist/System Tester
Winchester, VA
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $144K/yr
5+ years exp
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Insider Connection @CACI International Inc
Responsibilities
Supporting all Tier 1 requests from the user community
Responding to telephone calls, email, and personnel requests for technical support
Disseminating details related to bugs found by end users, testers, or stakeholders to the development team
Documenting all end user interactions and writing bugs/issues/concerns in JIRA or other ticketing system
Prioritizing bug tickets based on customer needs
Developing test plans and strategies addressing operational scenarios, regression testing, error/bug retests, performance, repeatability, and usability
Conducting system level testing through program lifecycle
Developing expertise in the application and mission
Identifying, researching, and resolving technical problems
Executing against established Service Level Agreements (SLA)
Qualification
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Required
Active TS with ability to obtain a CI polygraph
BA/BS with 5+ years’ experience - 4 YRS additional direct experience as a substitute for the degree requirement
Experience with JIRA and Confluence
Willingness to support core hours, 7am-3pm daily, on-site
Able and willing to participate in afterhours Duty phone rotation
Excellent interpersonal and communication skills
Preferred
Experience working within the Intelligence Community
Experience with FOIA Case Management
Experience managing development activities in the Angular Framework / TypeScript
Experience with Section 508 (WCAG) web accessibility
Experience with JIRA and Confluence
Benefits
Flexible Time Off (FTO) plan
Competitive benefits
Learning and development opportunities
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 23,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and differentiated technology to meet our customers’ greatest challenges in national security and government modernization.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-01-10IPO· nyse:CACI
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President & Air Force Client Executive
Recent News
2024-04-25
2024-04-13
Company data provided by crunchbase
