Engineering Director @ American Express | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
Engineering Director jobs in Phoenix, AZ
Be an early applicantLess than 25 applicants
company-logo

American Express · 4 days ago

Engineering Director

Wonder how qualified you are to the job?

ftfMaximize your interview chances
Debit CardsFinance
check
Actively Hiring
check
Comp. & Benefits

Insider Connection @American Express

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Lead and mentor a team of platform operations engineers, cloud services engineers, and platform SREs, providing guidance and support in managing cloud infrastructure with a focus on reliability and resilience.
Lead a scrum team focused on enhancing customer experiences and reducing operational toil.
Collaborate with cross-functional teams to define operational strategies and implement best practices.
Oversee the deployment, monitoring, upgrade, and maintenance of cloud resources to ensure high availability, reliability, and optimal performance.
Develop and implement robust incident management and escalation procedures to minimize downtime and resolve issues in a timely manner.
Continuously evaluate and optimize cloud infrastructure to improve reliability, efficiency, reduce costs, and maintain security posture.
Establish key performance indicators (KPIs) and metrics, including reliability metrics such as SLIs, SLOs, and error budgets, to measure the effectiveness of the cloud platforms, reduce friction, and enhance developer experience.
Provide regular reports and insights to senior management.
Foster a culture of collaboration, innovation, and continuous improvement within the cloud operations team, promoting the adoption of SRE principles and practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Platform OperationsAPI SupportSite Reliability EngineeringCloud TechnologiesCloud OrchestrationAutomation ToolsDevOps PracticesCI/CD PipelinesConfiguration ManagementInfrastructure as CodeObservability ToolsGoogle CloudPrometheusSplunkELKDynatraceProblem-SolvingAnalyticalCommunicationLeadershipCollaborationGoogle Cloud Professional ArchitectSRE certifications

Required

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
8+ years of experience in Platform Operations, API Support or Site Reliability Engineering (SRE), with a proven track record of leading teams in managing large-scale cloud infrastructure with a focus on reliability and resilience.
Deep understanding of cloud technologies (e.g. Google Cloud) and experience with cloud orchestration and automation tools.
Experience with DevOps practices and methodologies, including CI/CD pipelines, configuration management, and infrastructure as code.
Experience with observability tools such as Prometheus, Splunk, ELK, Dynatrace.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
Excellent communication and leadership skills, with the ability to effectively collaborate with cross-functional teams and influence decision-making at all levels of the organization.

Preferred

Certifications such as Google Cloud Professional Architect, or relevant SRE certifications are a plus.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Company

American Express

company-logo
American Express is a global financial services company best known for its credit card, charge card, and traveler’s cheque businesses.

Funding

Current Stage
Public Company
Total Funding
unknown
2014-03-17IPO· bcba:AXP

Leadership Team

leader-logo
Brett Mooney
President & CEO of Amex Bank of Canada and Amex Canada
linkedin
leader-logo
Manoj Adlakha
SVP & Country Manager India Business and CEO, AEBC India
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot