55 applicants
CRI Advantage ยท 3 days ago
ServiceNow Business Analyst
Boise, ID
Full-time
Onsite
Mid Level
$80K/yr - $105K/yr
2+ years exp
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Responsibilities
Participates in design, test, and transition Service Management and Service Integration solutions within the ServiceNow Platform
Performs thorough data analysis to provide requirements for developers enabling configuration and customization
Assists in gathering core configuration requirements, translating these into a design model, and managing the overall implementation process
Captures customer's and service providers' requirements into stories, solution approach, and manage the overall implementation process
Designs and executes trainings and UAT
Assists Delivery teams in rectifying issues and improving service delivery against the ServiceNow Platform
Captures customer's and service providers' requirements into stories, solution approach, and manage the overall delivery process
Must understand customer's pain points and propose appropriate fixes
Qualification
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Required
2+ years ServiceNow ITSM experience
2+ years ServiceNow BA experience
Understanding Scrum Methodology
Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
Decompose high-level information into details
Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
Use of industry recognized technologies in order to facilitate work environment
Demonstrate experience in communicating across all levels of an organization, at the most senior levels
Bachelors degree in Business Administration or related field; equivalent of 4 years of related work experience acceptable in lieu of a degree
ITIL Foundation+
Preferred
COBIT, VeriSM, IT4IT, Lean IT
Scrum certified
ServiceNow Certified System Administrator, specific module: presales/micro-certifications
Company
CRI Advantage
CRI Advantage is an IT company which provides advanced complex software solutions, managed services & flexible staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monte Brookshier
Chief Executive Officer
K
Ken Malach
President and Chief Operating Officer
Company data provided by crunchbase
