Genesys · 3 days ago
Project Coordinator - IT Infrastructure
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Responsibilities
Optimize the flow of value through the teams, facilitate the prioritization of all work ensuring alignment to the strategic roadmap & manage the program backlog that feeds work to the teams.
Facilitate business outcomes and value-based prioritization that helps define, measure, and govern the IT Portfolio’s value streams, value delivery, financial benefits, risks, and impact assessments.
Effectively define work breakdown and utilize effective project planning tools and process to define, track, measure and close down IT projects to ensure they are delivered within expectations and budget.
Develop project metrics and continually monitor and report on the progress of projects to all stakeholders, project team members, and the Strategic Management Office.
Ensure budget protection for various projects assigned to include opening activities for the project as completed, periodic project inflight checkpoints to ensure the project spend stays in line with budgetary objectives and closure of the project with project closure reporting to ensure project financials are reported and closed down in a timely manner.
Facilitate agile values, principles, best practices, standards, and continual improvements for Agile Project and Portfolio Management and communicate updates to project/product teams.
Guides project and product teams as the IT organization moves from waterfall to agile delivery; refine estimation and forecasting, contribute to lean IT governance, promote strategic visibility of the portfolio, support developer engagement; resolve impediments, and encourage a sustainable pace.
Qualification
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Required
2+ years’ experience in delivering Agile software solutions. Experience with SaaS is a plus!
Previous work experience managing both agile and waterfall projects.
Excellent communication, organizational, interpersonal and presentation skills.
Experience in process re-engineering, ex. value stream mapping to drive efficiencies.
Experience with program planning, delivery, and facilitating efficiencies through lean governance and process improvements.
Experience analyzing program metrics and improving product and team delivery. Ideal candidate will have experience with ServiceNow and Smartsheet.
Established results in areas of impact for influence, cross group collaboration, and focus on positive outcomes.
Must be a self-starter, organized and detail oriented with competent problem-solving skills.
Intermediate knowledge of Agile project management tools and practices using Aha!, JIRA, or other portfolio/product/project development tools.
PMI-ACP, CSM or equivalent preferred.
BA/BS in related degree or equivalent experience.
Company
Genesys
Genesys provides omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises.
Funding
Current Stage
Late StageTotal Funding
$1.48BKey Investors
Salesforce VenturesPermiraBanneker Partners
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
2012-02-01Private Equity· Undisclosed
Recent News
2024-05-16
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