66 applicants
Treliant · 3 days ago
Analyst - Mortgage Complaints & UDAAP Testing
United States
Full-time
Remote
Mid, Senior Level
$25/hr - $75/hr
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesBusiness Consulting and Services
Insider Connection @Treliant
Responsibilities
Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call
Identify whether calls constitute a complaints accordance with specified definitions
Identify whether there may be UDAAP/UDAP concerns
Update testing systems to report identified observations, errors and failures
Explain and support findings
Contribute to the regular status reporting
Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of relevant or applicable work experience
Bachelor’s degree from an accredited college or university
Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
Proficiency with Black Knight’s MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus)
Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity
Ability to analyze complex problems using data from multiple sources
Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally
Ability to communicate with confidence and demonstrate social awareness
Strong collaborative and interpersonal skills
Benefits
Health benefits
401k matching plan
Company
Treliant
Treliant is an essential, consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Samuels
Board Member and Chief Executive Officer
Tom Hitselberger
Chief Financial Officer
Company data provided by crunchbase
