ENTREGA SYSTEMS GROUP, INC. · 3 days ago

Dealer Operations Analyst

Texas, United States

Full-time

Onsite

Entry, Mid Level

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ConsultingInformation Technology

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Responsibilities

Review, troubleshoot, and resolve issues regarding software application performance for clients; escalates when appropriate.

Respond with urgency to all inbound queue activity (phone and email).

Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.

Communicate professionally with project partners. This includes multiple 3rd party vendors, internal team members, OEM, and dealer clients.

Proactively communicate with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application configuration.

In addition to the responsibilities and duties listed above, this position may be required to perform other duties as required to support the needs of the department or organization. These duties may vary based on business needs and may include additional responsibilities.

Qualification

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Problem-Solving CommunicationAnalytical-ThinkingAttention to DetailTeamworkTime ManagementAdaptabilityPassion for Learning