57 applicants

Company

Original Job Post

1Password · 3 days ago

Sr Ops Analyst, Deal Desk

United States

Contract

Remote

Senior Level

$89K/yr - $121K/yr

3+ years exp

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Comp. & Benefits

Insider Connection @1Password

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Responsibilities

Review complex deals alongside the GTM team providing guidance on optimal deal structures

Identify risks and opportunities within deals, renewals and pricing structures, and influence the deal with recommendations

Accurately process orders using Salesforce and ensure deals include all required information for timely invoicing by Finance

Provision all SPO/PO orders in the back office

Ensure alignment between Salesforce and Back Office for contract and billing record consistency

Partner with Team Lead and systems team to automate and improve deal desk operations and opportunity closure process

Collaborate with GTM managers to streamline opportunity lifecycle processes and increase efficiency

Work with billing engineers, finance, and legal to ensure process alignment

Oversee the Revenue Operations Slack channel to provide assistance on deal desk and quote to cash related questions

Tackle RevOps Cases in the Salesforce queue and identify areas of improvement

Support the business team to create efficiency throughout the renewal process and reduce manual effort

Collaborate with the team to reduce churn, update data related to the deal process, and improve customer experience

Travel occasionally for in-person engagement with team members and customers as needed

Qualification

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Sales OperationsPricing StrategySales Financial AnalysisSalesforce CPQCross-Functional CollaborationProcess TranslationDeal Desk FunctionProblem-SolvingDetail-OrientedCollaborativeRelationship BuildingConflict Resolution

Required

3-4 years of sales operations experience in an individual contributor capacity, demonstrated ability in pricing strategy, sales financial analysis, or experience in a similar role - preferably at a SaaS company

Analytical background with strong problem-solving skills and a keen eye for detail and process

Strong understanding of Salesforce CPQ and an ability to resolve common errors on cross-objects within Salesforce

Able to thrive in a fast-paced environment and to work collaboratively alongside our sales teams, managing & prioritizing competing demands

Ability to work cross functionally with finance, legal, and billing engineers to translate our processes, and adapt or evolve the deal desk function

Desire to build relationships and capable of explaining concepts clearly and credibly across all levels of the organization

Ability to handle conflict and navigate discussions to productive outcomes