Memfault · 3 days ago

Customer Success Manager

New York, NY

Full-time

Hybrid

Mid Level

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Responsibilities

Know Memfault's web application and new features thoroughly to assist new users effectively.

Regularly assess account metrics, suggest enhancements, and identify impactful use cases with various departments.

Own the metrics for account health, document business value, and lead Quarterly Business Reviews.

Develop strategies to expand customer usage of the platform and identify opportunities for retention and upselling.

Advocate for additional resources, collaborate with Solutions Architects, and provide feedback to the product team.

Qualification

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B2B SaaS BackgroundCustomer Success ExperienceData AnalysisData VisualizationProblem-SolvingCommunicationRelationship-BuildingDeveloper ToolsCloud InfrastructureHardware Companies