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Company

Original Job Post

Super.com · 3 days ago

Vertical Operations Performance Analyst

Los Angeles, CA

Full-time

Remote

Mid Level

$50K/yr - $80K/yr

1+ years exp

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E-CommerceFinTech

H1B Sponsorship

Culture & Values

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Responsibilities

Evaluate Vertical operational performance both near and long term against KPIs to assess opportunity for improvement - both in cost efficiency and improved service levels

Collaborate with the BPO Country Head, Agent Enablement Team and cross-functional stakeholders to ensure alignment and completion against performance expectations

Data analytics: Use data analytics to identify trends, patterns, and areas for improvement, presenting insights to the team and management

Strategic Recommendations: Work with management and key stakeholders to share data-driven recommendations, resulting in more informed solution-making

Dashboard creation and management: Create and maintain dashboards for real-time and historical insights on operational KPIs, providing the team with the necessary information to make data-driven judgements

Work closely with the Vertical Operations Manager to develop an expertise in the needs of the business and customer

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OperationsConsultingInvestigativeData assessmentExcelSqlData visualizationMethodical techniquesProcess improvementStrategic thinkingData-driven recommendationsProblem-solvingHard-workingCommunicationCollaboration fintech/travel sectorCustomer serviceProblem solving

Required

Bachelor's degree in Business, Economics, or related field

1-3 years of relevant work experience in operations, consulting, or at a startup

Strong investigative and critical thinking experience

Experience in data assessment tools such as Excel, SQL, or data visualization tools

Strong methodical techniques with the experience to proactively identify gaps, inconsistencies, or areas of improvement

Excellent attention to detail and aptitude to identify process improvement opportunities

Strong communication and presentation experience

Propensity to work collaboratively with cross-functional teams

Aptitude to think strategically and provide data-driven recommendations

Strong organizational and time management skills

Preferred

Knowledge of customer service practices and protocols, preferably in the Fintech/Travel sector

Knowledge of industry-specific trends, problems, and regulations

Benefits

Competitive salary packages

Equity options

Great benefits from day one

Wellness budgets

Personal and team-level development budgets

Unlimited PTO

Recharge days

Travel discounts on SuperTravel

Weekly UberEats credit

Annual company offsite

Generous parental leave

Flexible return-to-work plan

Company

Super.com

Glassdoor

4.1

Super.com is a saving app that empowers users to spend less, save more, and build credit.

Founded in 2016

San Francisco, California, USA

201-500 employees

https://www.super.com

H1B Sponsorship

Super.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)