Carnegie Learning · 3 days ago

Salesforce Administrator - Sales Cloud/CPQ Specialist

Full-time

Hybrid

Mid Level

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Responsibilities

Manage configuration requests and territory assignments from the company’s Sales team

Manage first level support issues, including but not limited to creating user accounts, and report creation, user and license management including new user setup/deactivation, roles, profiles, permissions and public groups

Identify, document and review requirements from users and stakeholders

Manage Salesforce configuration changes, including (but not limited to): Fields, page layouts, record types, custom settings, dashboards and reports

Monitor user adoption of selected features and functionality

Provide users with training and creating training materials

Monitor the various channels that the business uses to communicate issues to the Business Applications team (Assist tickets, slack channels, JIRA, etc.)

Qualification

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Salesforce Administrator CertificationSales Cloud configurationCPQ configurationTerritories managementSalesforce sharingSecurityHubSpot familiarityLeading practice solutions implementationDocumentationTechnical solutions proposalConfiguration changes implementationFields customizationPage layouts customizationRecord types customizationCustom settings configurationDashboards creationReports creationProactive attitude relationship-building liaiseAvailableResponsiveEnthusiasm towards development

Required

Salesforce Administrator Certification Required

Experience configuring Sales Cloud

Experience configuring CPQ

Experience managing territories in Salesforce.com

Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

Familiarity of HubSpot and how it can integrate with Salesforce.com

A proactive attitude to platform enhancements

A desire to implement leading practice solutions

Available and responsive to questions from stakeholders

Excellent relationship-building skills and ability to liaise with stakeholders at all levels

Ability to effectively document requirements and to propose technical solutions

Ability to train users and create training materials

Experience implementing Salesforce configuration changes including (but not limited to):Fields, page layouts, record types, custom settings, dashboards and reports

Demonstrates enthusiasm towards continued personal/professional development