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Avaya · 3 days ago
Senior Product Manager
Morristown, NJ
Full-time
Onsite
Senior Level
2+ years exp
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Responsibilities
Lead Voice, Routing and Workflow value streams within the portfolio by setting strategy and partner with engineering leaders to guide execution.
Translate customer requirements into actionable features and capabilities.
Advocate for cross functional collaboration in establishing best practices and standardization.
Conduct market and user research to advocate for customer needs to drive solutions that solve for challenges.
Ensure a customer-first approach in API product design and development.
Drive key learnings from launches back into the organization to support continuous improvement.
Evangelize stakeholders, support extended teams, and manage CCaaS Public portfolio readiness and lifecycle.
Qualification
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Required
Bachelor’s degree in Computer Science, Computer Information Systems, Information Technology, or a related field
2 years of experience with Automated Contact Center solutions, Voice WebRTC, Routing and Pre-routing for voice and digital channels within a Software Engineer and/or Software Architecture position
Experience with designing Business Rules Driven Workflow Tools
Experience with SaaS and cloud platforms including Google GCP, and Microsoft Azure
Experience with developing customer facing market messages and solutions/offer/portfolio strategies globally
Experience with leading and collaborating with global and cross functional teams
Experience with representing solutions to key constituents including senior leaders and customers
Experience with prioritizing results indicative of success metric and strategic market research
Experience with omni-channel routing, self-service automation, 3rd Party Integrations, Analytics, Admin Customer Experience, and Serviceability of SaaS platforms
Experience with data privacy standards including GDPR, HIPAA and PCI
15% domestic and 5% international travel required
Preferred
Telecommuting permitted
Benefits
Telecommuting permitted
Employee Referral Program
Company
Avaya
Avaya provides business communications and collaboration systems, applications, and services.
5,001-10,000 employees
H1B Sponsorship
Avaya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (16)
2022 (31)
2021 (22)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$700M2022-06-27Post Ipo Debt· $600M
2002-12-24Series Unknown· $100M
Leadership Team
Alan Masarek
President, CEO and Board of Director
Frank Ciccone
Senior Vice President and GM, North America Sales and Service Delivery
Recent News
Business Journals
2024-05-28
2024-05-13
Company data provided by crunchbase
